DEPOSITS
We value our customers – to ensure we can meet demand and avoid missed appointments, please be advised that we require a deposit on ALL bookings. We have introduced a deposit policy to minimise the number of clients not showing up or cancelling at very short notice. This enables more of our clients to have an appointment & increases our client capacity which has been lessened to ensure social distancing.
We respectfully ask that you give us 48 hours notice if you wish to cancel or reschedule your appointment. Your deposit will be lost if you fail to show up to your appointment. Your deposit will be retained by the salon should you choose to move your appointment with less than 48 hours’ notice and will be deducted from your future bill. Your deposit will be refunded in full if you give 48 hours or more notice, refunds can take between 5 & 7 days.
When you book your appointment online you are required to pay an amount of 50% of your predicted total bill. When you book via telephone we will send you a text message advising you of how much deposit is required and a link which will enable you to pay your deposit.
All clients are required to pay a £50 deposit on all colour service bookings and £20 on a cut and finish appointment. 48 hours notice for a change of appointment is needed.
CONSULTATION FEE
We have introduced a £30 Consultation fee to all new clients to minimise clients not showing up or cancelling at short notice which can be redeemed against future bookings. Your consultation will include discussing your hair colour history, colour goals, AAT (allergy alert test) and bespoke colour plan journey. A strand test may be carried out if necessary. If you have the consultation but do not proceed to booking a service then your £30 will be retained by the salon.
We believe in-depth consultations are very important and the foundation of a great hair cut & colour. We feel consultations with our experts allow new clients time to get to know us, ask questions and feel comfortable in discussing the different options available to them which will enable us to carefully curate a plan of action. We will also advise you on how to maintain your colour and style at home with hints, tips and hair product recommendations.
REFUNDS
Louise Fudge hairdressing endeavours to provide a top-quality service to all our clients every time they visit. If you have not been fully satisfied with the service you have received then please get in touch. We treat all complaints seriously and will strive for a positive outcome.
Please note that a complaint does not automatically result in a full refund. We will always try again to achieve your desired look. Please contact the salon within 5 days of your appointment if you are not 100% happy with your service.
For any queries you may have regarding this please to not hesitate to call our Heswall hair salon on 0151 342 7272 where a member of our management team will be happy to answer any questions you may have.
COLOUR TESTING
While we appreciate this may be an inconvenience, it is important we follow the correct safety procedures for your safety and peace of mind of both clients & stylists. Reactions to hair colour can be serious and even life threatening. There are strict guidelines from manufacturers, insurers, industry bodies around using hair colour.
Everyone MUST have a skin test – there are NO EXCEPTIONS.
Read full details about AAT (Allergy alert Testing) also known as skin testing or patch testing here.
PREPARING FOR YOUR APPOINTMENT
Although every care is taken to protect clothing and personal belongings during your service, may we suggest that if you are having a colour service that you avoid wearing hoodies and light clothing and keep personal belongings tucked under the workstation in the unlikely event that colour may come into contact with them and cause staining. Protective bags are available upon request to help further protect belongings.
We advise you not to wear jewellery such as earrings and necklaces during your appointment.
Please feel free to bring along your lunch to the salon, some appointments may take several hours, especially colour correction work.
QUIET APPOINTMENTS
With many of us now working remotely we are offering quiet appointments which are free of conversation and allow you to get on with work/calls if you need. We also understand that some clients may wish to enjoy the salon experience by not engaging in conversation. Please advise our front of house team at the time of booking if you would prefer a quiet appointment.
HOW TO LEAVE A GRATUITY
Our team always aim to go above and beyond to deliver a top quality service and ensure you have a relaxing time during your visit. We never expect any gratuities from our clients, but sometimes people ask us how to leave a tip for their stylist.
As we move to an increasingly cashless society this becomes more tricky, which is why we’ve introduced EASY TIP.
How It Works
Point your smart phone camera at the QR code which will be displayed on your station. Choose which stylist & how much you wish to tip and leave a rating. Your tip is instantly wired to its recipient.
